Returns

Thank you for choosing Riinu Studio, where we embrace sustainability and the ethos of slow design. Our commitment to mindful consumption means each of our products is crafted with care, often as unique pieces or limited editions, ensuring every purchase is truly special. By promoting a 'slow shopping' lifestyle, we aim to reduce overproduction and encourage thoughtful purchasing decisions.

In line with our values, we have crafted a return policy designed to support both our customers and our sustainable practices. While we do not accept returns for refunds, we understand that occasionally issues may arise with your purchase. Therefore, we offer the possibility of exchanges or store credit under certain conditions.

Our goal is to assist you in making the right choice from the outset, minimizing the need for returns or exchanges. We encourage you to reach out to us with any questions or concerns you may have about our products before making a purchase. Our team is here to provide guidance and ensure your satisfaction.

Please note that items purchased on sale or using a promotional code are considered final sale and are not eligible for return or exchange.

For regularly priced items, we offer exchanges or store credit within 14 days of receiving your order, provided the products are unused, unwashed, and undamaged, with no alterations made. Please be aware that the cost of outbound and return shipping is non-refundable, and we cannot be held responsible for any loss or damage that may occur during return shipping. Additionally, international duties and taxes are non-refundable.

Orders placed using store credit from a previous exchange are not eligible for further complimentary exchanges.

To initiate the exchange or return process, please reach out to us via our contact page, providing a brief description of the reason for your return or exchange. Our team will work with you to determine the best course of action.

Please review our sizing information available on our website or reach out to us directly at hello@riinu.studio if you have any questions regarding sizing before making a purchase.

Riinu Studio reserves the right to deny credit if returned merchandise does not meet our return policy requirements.

Thank you for supporting our sustainable practices and for choosing Riinu Studio for your mindful shopping needs.